Retail / Operations platform
500+ stores. Every sign, ordered and tracked.
A major US natural foods retailer with 500+ locations needed to manage signage ordering and design requests across every store. Store managers were submitting requests by email and Excel. We built SODA -- the Signage Ordering and Design Application -- that gave every store a self-serve ordering portal and gave operations teams full visibility across the network.
The problem
Signage ordering for a 500+ location retail chain was entirely manual. Store managers submitted requests by email. Operations teams had no visibility into order status across the network. There was no standardized process for custom sign requests that fell outside the normal fulfillment catalog.
What we built
SODA -- a web application with two access tiers. Store managers log in through their store portal, search the item catalog, configure sign specifications, add items to cart, and place orders. They can view all order status for their store and download pre-approved sign files directly.
For custom requests that fall outside the catalog, a structured special request workflow allows stores to describe non-standard needs. Operations admins manage the item catalog, store access, user permissions, and network-wide order visibility.
Store Self-Serve Ordering
Browse and configure signage items, add to cart, place orders, and track status -- all within the store's own portal login.
Custom Sign Requests
Structured workflow for ordering signage outside the standard fulfillment catalog, replacing ad-hoc email requests.
Admin Network Management
Add and edit stores, manage user access, maintain the item catalog and variant library for all 500+ locations.
Pre-Approved Sign Downloads
Store managers download finalized sign files directly from the platform without contacting the fulfillment center.
The outcome
A major US natural foods retailer with 500+ locations replaced an entirely email-driven signage process with a self-serve platform. Store managers order and track signs without contacting the fulfillment center. Operations teams have full visibility across the network. Custom requests follow a structured workflow instead of ad-hoc emails.
Managing operations across hundreds of locations?
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