Enterprise travel, redesigned.

The problem

Deem is one of the largest enterprise travel management platforms in the world, serving over 300 corporate clients including Fortune 500 companies. When Enspirit began working with them, the platform's booking flow required 11 steps. The UI lacked key front-end design elements and had a basic appearance. End users were unlikely to return and the overall experience was subpar.

The challenge wasn't just visual polish. Enterprise travel is operationally complex: multi-leg itineraries, corporate policy enforcement, approval chains, expense integration, and support for travelers with specific accessibility needs. Every screen needed to handle real-world edge cases that consumer travel apps never encounter.

What we did

We embedded a dedicated design and engineering team inside Deem's product organization. Same standups, same repo, same Slack channels. Over the course of a multi-year engagement, we redesigned the entire platform across web and mobile, rebuilt the mobile apps for Android and iOS, and shipped updates for 300+ enterprise clients.

The approach

The workflow was built on close collaboration. Tri-weekly mockup reviews, constant communication through Jira, and a streamlined handoff process ensured design decisions translated directly into production code. We didn't hand off decks and disappear. We stayed for years because the problems kept evolving and the product kept growing.

Accessibility was not an afterthought. Deem was designed from the ground up to support travelers with vision, hearing, motor, and cognitive impairments. When Apple required specific accessibility standards for a custom deployment, our existing architecture met their requirements without a rebuild.

The outcome

Booking time dropped from 425 seconds to 127 seconds. NPS moved from 19 to 54. Adoption increased 47% in the first quarter after the redesigned platform launched. The work won over 20 industry awards across usability, user experience, and brand experience categories.

The engagement spanned years. That kind of continuity only happens when the team knows the product, the codebase, and the users well enough to make good decisions fast. When you hire Enspirit, you're getting the people who built the last thing, and the thing before that.